Refund Policy

Returns, Exchanges, and Refunds

If for some reason you're not happy with your order, you can return it in its original packaging and receive a full refund. Pack the item(s) to be returned in the original package if possible. Returned packages must be returned prepaid to the Sender's address (located on the shipping label).

  • Refunds will be issued within 14 days in the form of credit to the credit card holder.
  • Exchanges will be made within 21 days.
  • Deadseacosmetics.store accepts only unused and unopened items purchased through DEADSEACOSMETICS.STORE website.

Items purchased in a Deep Sea retail outlet or Kiosk must be returned to their original point of purchase. Returns / exchanges are subject to the related company policy.

If for any reason you are having difficulties to solve a purchase issue, please contact our customer care representative.

Questions about the Refund Policy should be sent to us at